Eject people procedure
Eject people procedure is an easy to follow guide for risk managers.
The ejection of people can be hazardous. Therefore, it’s important you adapt the procedure to suit your needs and comply with local laws.
Contents
Eject people procedure summary
In summary, to eject people follow these steps:
- Establish the reason for ejection; either owing to behaviour or unauthorised access.
- If behaviour, effecting the safety and enjoyment of others or, threatening / abusive / insulting behaviour, then explain the property is private and reserves the right to refuse entry.
- If unauthorised access confirm whether the person has a legitimate reason for gaining access.
- If person refuses to leave and forceable removal is required, you can either:
- Call the police and Inform the person the police have been called. Stay with the person until the police arrive.
- Remove the person without police: Ensure you have a second security guard in attendance and agree with your controller the course of action. Agree the exit to which you will remove the person. When ejecting ensure the force is reasonable, proportionate and necessary. If it is not necessary to use force it can never be reasonable or proportionate. Communicate before confrontation.
- In all cases ensure an ejection report if submitted (see below)
Eject people procedure template
The below eject people procedure shows step-by-step, what action should be taken to eject people. There are two reasons to eject someone:
- Unauthorised access
- Behaviour
The procedure begins with determining which of these two reasons is applicable. There are 12 steps in the procedure.
Template
Step 1
QUESTION: Is ejection owing to:
- Behaviour or
- Unauthorised Access
ANSWER: Behaviour (go to step 2)
ANSWER: Unauthorised Access (go to step 7)
_
Step 2
QUESTION: What is the reason for ejection?
ANSWER: The behaviour is affecting the safety and enjoyment of others (go to step 3)
ANSWER: Threatening / abusive / insulting behaviour (go to step 3)
_
Step 3
INSTRUCTION:
- Request the attendance of another security officer
- Explain the property is private and reserves the right to refuse entry
- Explain to the person they have acted in a manner which, in the opinion of the management, has, or is likely to, affect the safety or enjoyment of other visitors or staff
- Ask the person to cooperate with you, ask them to leave and escort them to the nearest exit
- Be courteous, use the words ‘please’ and ‘thank you’ more than any other words
QUESTION: Has the person cooperated with your request to exit?
ANSWER: Yes, complete Ejection form (below)
ANSWER: No (go to Step 4)
_
Page 4
INSTRUCTION: Contact Control to assess whether an enforced ejection of the person is necessary
QUESTION: Is a force-able ejection required?
ANSWER: Yes, go to step 5
ANSWER: No, Complete Ejection form (below)
_
Step 5
QUESTION: Is the decision to contact the Emergency Services and ask for police
attendance or to perform ejection without police attendance?
ANSWER: With police in attendance, complete ejection form after ejection
(below)
ANSWER: Without police in attendance (go to step 6)
_
Step 6
INSTRUCTION:
- Ensure you have a second security officer in attendance before attempting any ejection
- Agree with Control and the second security officer the exit to which you will remove the person to
- When ejecting if you have to use force it must be REASONABLE, PROPORTIONATE and NECESSARY.
- Remember if it is not necessary to use force it can never be reasonable or proportionate or even within the law. Remember COMMUNICATION before CONFRONTATION.
After ejection, complete ejection form (below)
_
Step 7
INSTRUCTION:
- Confirm whether the person has a legitimate reason for gaining access.
Note: Someone gaining access to a venue with an admission fee without having paid
the appropriate sum is also termed unauthorised access
QUESTION: Is the person NOT authorised to be in the location?
ANSWER: Yes (step 8)
_
Step 8
INSTRUCTION:
- Explain the property is private and reserves the right to refuse entry
- Be courteous, use the words ‘please’ and ‘thank you’ more than any other words
- Ask the person to cooperate with you and escort them to the nearest exit
QUESTION: Is the person resisting your request to be escorted to the nearest exit?
ANSWER: Yes (go to step 9)
ANSWER: No, compete ejection form after ejection (below)
_
Step 9
INSTRUCTION:
Contact Control and request the attendance of another security officer to escort the person from the premises
QUESTION: Is the person still resisting your requests to exit?
ANSWER: Yes (go to step 10)
ANSWER: No, complete ejection form (below)
_
Step 10
INSTRUCTION:
- Contact the Emergency Services by dialling 999 and ask them to attend site and assist you in the ejection of an unauthorised person
- Inform the person of the contact with the police and stay with the person until the police arrive
- Only force-ably eject the person without the Police in attendance with Control’s explicit authorisation.
- After ejection complete Ejection Form (below)
Go to step 11
_
Step 11
QUESTION: How are you ejecting the person?
ANWSER: Without police attendance (go to page 6)
ANSWER: With police attendance (go to page 12)
_
Step 12
INSTRUCTION
- Contact the Emergency Services by dialling 999 and ask them to attend site and assist you in the ejection of an unauthorised person
- Inform the person of the contact with the police and stay with the person until the police arrive
- After ejection complete below ejection form
Automate procedures
SIRV automates procedures like lift entrapment, eject people, bomb threat and business continuity.
Eject people incident report form
Eject people incident report form should have the following fields:
- Your name
- Date and time of ejection
- Location
- Is there CCTV coverage
- Has CCTV been viewed by anyone
- Location of CCTV
- Images (if applicable)
- Comments
- Reason for ejection
- Details of person ejected (if known)
- Name
- Telephone number
- Gender
- Disability
- Ehtnicity
Company
Address: SIRV Systems Limited, 85 Great Portland street, First Floor, London, UK W1W 7LT
